INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Generally, the product you receive should match the one displayed in the picture. However, due to different shooting angles, lighting conditions, and display settings, there may be slight differences in the actual product. We strive to ensure that the images accurately reflect the true appearance of the products, but it’s also advisable to pay attention to the detailed descriptions and specifications provided for the item. Additionally, make sure you are viewing the most current and accurate product information supplied by the merchant.
Generally, you can view your sales receipt via email after completing a purchase. Check the email account associated with your shopping account for a receipt email from the merchant. Additionally, some merchants provide the functionality to view and download receipts in the “Order Details” or “My Orders” section on their official website or app. Log in to your account, find the corresponding order, and see if there’s an option to view or download the receipt.
If you need to return an item, please first check the merchant’s return policy. In most cases, you can find a return request option in the order details page or contact customer service for further assistance. Please ensure the product is unused, in its original packaging, and includes all original accessories and the invoice. The specific process may vary depending on the merchant, so it’s recommended to proceed as soon as possible to meet any time requirements for returns.
For items indicated as “out of stock,” whether they will be restocked depends on the merchant’s inventory management and product planning. Some merchants regularly restock items based on demand and supply chain situations, while others may not restock certain items. It’s advisable to keep an eye on notifications on the product page or set up a back-in-stock alert if the merchant offers this feature, so you can be notified when the item is restocked. Additionally, you can directly contact the merchant’s customer service to inquire about the restocking plans for specific items.
To find out where you can ship your order, you need to check the specific delivery policies of the merchant. Information regarding shipping destinations is often available on the checkout page or in the merchant’s help center. This section will list the countries and regions supported by the merchant for delivery. Some merchants may also offer international shipping services, which might come with different shipping rates and delivery times. Make sure to carefully read this information before placing your order to understand whether your order can be delivered to the desired location and what the associated costs and timeframes are.
INFORMATION ABOUT US